Fortuna Hotel Hanoi

The hotel's architecture is a thing of beauty, with its elegant design and carefully chosen furniture that creates a warm and cute atmosphere. It's an inviting place for both locals and visitors alike, capturing Hanoi's charm.

Improved air conditioning in common areas.

This is my 2nd stay at Fortuna. The hotel is very clean and the breakfast is nice.

1. The internet speed was not stable, should be improved; 2. Some senior managers at the reception desk seems so serious, seldom smile on their faces

Staff wore their name tags prominently, itself promoting a sense of professionalism in their workings. Guests were treated with good care at check-in counter, without too much fuss. A good value for money stay, if booked on internet.

The electronic buttons for operating the elevator were rather faulty and required a stronger sensory touch or repeated taps of the finger. Probably a result of wear and tear given the traffic of users.

Comfortable rooms with adequate amenities.

The hotel experience was overwhelmingly negative. I was appalled to find out that I had to buy bottled water instead of being offered it for free, despite the high room rate. The refusal of the staff to allow me to have a pear from breakfast outside was absurd and added to my dissatisfaction.

Food, provided there was good. Excellent home base for weekend in Hanoi.

Good value for money and staff is very helpful and caring, especially house keeping staff are very friendly, though they cant speak english, still they are very friendly and caring. Spa is simply superb. Rooms are well designed and spacious and maintained very clean. Breakfast is also good.

The facilities are impressive, especially the large pool and fitness center. The area felt unsafe for walking, and the room lacked character, making it less appealing for tourists.

Very Singapore. You can get Singapore food in hotel, like carrot cake, fried kway teow, chicken rice, duck rice, hor fun. Singapore newspaper, Straits times, and Singapore news, Channelnewsasia, as well. Or yes, there is also a Singapore icon, the merlion, in front of the hotel.

Singaporean Promotion and food

internet should be complimentary

Unexpected Breakfast Highlights

Woke up delighted by the breakfast spread-everything from delicious pastries to unique local dishes like Chwee Kueh. A perfect start to the day!

The room, although spacious, felt a bit bland and lacked any vibrant character, making it less inviting than I hoped.

It is comfortable to have a free tea/cofee lounge. Toiletries are good. A lot of elevetors.

At Tiffin restaurant prices are in Dongs but a bill is USD. Hotel has its own exchange rate.

Very good value for money and the staff is very helpful and caring

The variety at the minibar

Friendly staff and good wifi. Rooms a bit stale, needs updates.

Location, brightly lit room, room slippers, cable tv

Will be nice to have a plusher bed and pillows, don't really like the connecting door to the next room, no free internet access and I must pay for it.

The room original booked was not supplied and we had to be moved. Staff often rude and unhelpful. English very poor, especially for hotel pitching itself as a 'business hotel'.